ELSA Help Center

Have a question? Find answers below.

Orders & Payments

How do I place an order?

How do I track my order?

How do I check my order's status?

Will I get what I see on the website?

Will an unavailable item get restocked?

Do you charge sales tax?

Is it safe to use a credit card on your site?

What forms of payment do you accept?

What does it mean when an item is labeled with "Limited"?

Account Help

How do I create an account?


How do you ship?

Do you offer ground shipping?


What sizes do you offer?

Do I need to add my measurements before ordering?

How should I take my measurements?

Where do I enter my measurements?

How do I know what size to choose?

How can I enter my measurements if I ordered as a guest?


What is your return policy?

Rewards & Discounts

How do I access your Rewards Program?

How does your rewards program work?

How do I earn points?

How can I spend my points?

How can I earn a discount?

How do I use my discount code?

Can I use multiple discount codes at once?

Emails & Support

Why should I signup for emails?

How can I contact you if I have a question?

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